Voltrra provides the following limited and extended warranty for inverters (herein referred to as the Product(s)
unless explicitly stated otherwise) produced/provided by Voltrra. Voltrra under its own discretion has the right to
decline the replacement of the device if the terms and conditions on the Policy is breached. This Voltrra Warranty
Policy (herein referred to as the Policy) is applicable in all the countries where the product is sold through
recognized Voltrra partners. The Product(s) included in this Policy are: Falcon Series
Important: Please note, this warranty policy covers Voltrra Products as specified herein. Where batteries are
supplied separately with a Voltrra inverter please refer to the relevant warranty policy document. This warranty is
limited to the Voltrra inverter range only and does not cover any external or ancillary parts. Any ancillary parts or
add-on devices supplied by Voltrra may be covered by a separate warranty policy. This Policy shall not be held as a
guarantee of the product durability nor does it include any product ability. This Policy is limited only to the parties
listed as per section 2.
This Policy is only provided to the original purchaser of the product from Voltrra (Purchaser), where the Purchaser
is a distributor, solar retailer or an accredited electrician (Installer), who on-supplies the product to another party,
or to that other- party (End-User) where the product is installed.
The Policy provides warranty cover as outlined below:
Standard Warranty
The Product will be free from defects in materials and workmanship for a period of Sixty (60) months from the
date of installation, but no more than one sixty-five (65) months from the date of manufacture of the Product
(whichever comes first). And Voltrra will provide additional 24 months free service warranty.
The only person(s) eligible to claim warranty under this contact are the Installer and Voltrra authorized personnel.
If the Installer has gone into administration or insolvency or if the site is in a remote area, the End-User/Installer
at their discretion and expense may appoint a Local Installer to carry out the functions of the original Installer.
Eligibility of a Service Rebate is in accordance with sections 5 and 6 of this Policy.
In the event of damages related to the causes listed below, no warranty claims will be acknowledged or accepted.
Claims that relate to defects that are caused by the following factors are not covered by Voltrra’s warranty
obligations
1. Inadequate ventilation and circulation resulting in minimized cooling and natural air flow;
2. Improper installation of the Product(s) and/or installation performed by a non-accredited Installer;
3. Improper or noncompliant use, installation, commissioning, start up or operation;
4. Improper wiring of the Product causing arching or damage of the Product or its parts;
5. Improper use or misuse of the Product(s) by the Installer or End-User e.g. damage resulting from dropping
the Product during installation;
6. Use of improper connectors, e.g. where the Installer has installed the Product with different brand and/or
model of connectors other than those supplied with the Product;
7. Damage of the Product(s) that originate from other parts of the system;
8. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding etc.)
9. Damage that occurred during the transportation of the Product(s);
10. Flaws that do not adversely affect the proper functioning of the product(s), e.g. cosmetic issues, wear and
tear;
11. Unauthorized repair and reinstallation of the Product(s);
12. Where the Installer has not followed the warranty claim process and detailed in section 9, and/or proper
evidence of the fault and/or test carried out on site has not been provided to Voltrra;
13. Failure to follow the safety regulations and/or operating instructions in respect to the Product(s) operating
manual.
14. Where authorized Voltrra personnel verify that the claim is valid and the Product is faulty owing to defects
from materials and workmanship, Voltrra under its discretion will:
15. Repair of the product onsite or at a designated Voltrra office or service centre;
16. Provide the closest Product within its current range of products for the replacement of the faulty or
damaged Product.
17. The replacement Product(s) may differ in the specification and size within parameters deemed reasonable
by Voltrra. Voltrra may replace parts with refurbished parts
This Policy does not cover the components that were not initially sold by Voltrra as a part of the system. This also
includes components of
The system sourced by the End-User or Installer that may be of the same manufacturer and/or model as the one
provided by Voltrra.
It is recommended that all Products are registered in order that they qualify under the terms of this Policy.
Registration is a strict required. Warranties should be registered within thirty-six (36) months of installation;
however, it is recommended that they are registered no more than six (6) weeks following the successful
installation and commissioning of the Product where possible. The
It is the duty of the Installer to contact Voltrra in the event of a fault with the following information.
Name of the Installer:
Product Model No:
Fault Code:
Fault Details:
Contact Details:
Voltrra may ask for additional details depending on the fault conditions. Voltrra will run tests on the product and
may advise the Installer to take photos for verification purposes. The Installer is required to submit an RMA Form
with the evidence and any additional information requested by Voltrra. Once the form is received a unique ticket
number is issued which will be used for tracking the progress of the claim. Voltrra is obliged to approve and
dispatch the Product within 3 working days subject to availability of the product after receiving the faulty unit.
Version 1.11
Dated : 15 June 2025
If an allegedly faulty Product is returned to Voltrra pursuant to this Policy, and is found by Voltrra to be free of
defects that would qualify it for replacement under this policy, or due to limited liability as stated in section 6,
Voltrra will apply a flat-rate inspection charge for each Product and/or will seek to recover the full costs of the
replacement Product.
Note: Any Product replacement has to be approved by Voltrra in all cases. Any replacement of the Product issued
without the consent of Voltrra will invalidate an associated claim.
In addition to the warranty provided by Voltrra, the end-user/Installer have statutory rights that will not be limited
or replaced by this warranty. The products provided by Voltrra comes with guarantees that cannot be excluded
under consumer laws in the country/territory where the product is installed.
